Here's a list of frequently-asked questions. If you don't find what you're looking for, you are always welcome to contact us.

About jango.com

What is jango.com?

jango.com is all about making online music easy, fun, and social - a free social music service that lets you create your own custom radio stations and share them with friends and others who like what you like.

Just type in what you want to hear - and your station will play the music you want along with similar favorites of other jango.com users who share your taste. You can customize your stations further by adding more artists and rating songs.

You can also tune in to any other station playing on jango.com. As you listen, your player will show other people listening to the same artist. You can "tune in" to any song they're listening to, message each other or share your stations with others. Or just go to any Artist Page to see all songs by that artist you can tune in to at any given time!

What is Radio Airplay?

"Radio Airplay" is a unique music promotion service that givesemerging artists guaranteed airplay on jango.com's stations, as "similarartists" alongside the popular artists of their choice. Packages startat as little as $10 for 250 plays. This program gives emerging artistsan unprecedented opportunity to be proactively exposed to millions ofpeople who like their kind of music.

Click here to learn more

What is jango.com Music Network?

The jango.com Music Network (JMN) is the world's largest ad network for the music vertical, reaching over 30 million monthly unique monthly visitors in the US alone - a reach beyond that of MySpace Music, Yahoo! Music and AOL Music. The jango.com Music Network uses a unique methodology that maps brand preference to musical taste - and uses it to help advertisers target audiences that will be particularly receptive to their brand.

Click here to learn more

Is jango.com free?

Oh yes! Totally free.

Do I have to download anything?

Nope, no download necessary. You can access jango.com from any broadband connected computer anywhere. Even from work, if your boss doesn't mind or isn't looking.

How does jango.com work?

Customize your stationsTo create a station, just type in an artist you want to hear - and your station will start with a popular song by that artist. You can create new stations by clicking the green "Create New Station" button below the jango.com logo in the top left corner of every page - or just click "Create New Station" from the "Music" dropdown in the main navigation. You can customize your stations further by adding more artists and rating songs. The more you do both, the "smarter" your stations will get. The more artists you add, the more you will hear those and the less you will hear similar artists.

On the edit station page, you can add artists you want to play, and ban artists you don't want to play. You can also quickly rate all songs by a certain artist, so that your favorite songs will play more and other songs will play less, (or if you ban them, not at all) - or you can simply rate songs as they play. You can get to the edit station page from the "Station playing" dropdown in the player, the "Music" dropdown in the main navigation or from the "My Music" box on the top left of your home page.

On the edit station page, you can add artists you want to play, and ban artists you don't want to play. You can also quickly rate all songs by a certain artist, so that your favorite songs will play more and other songs will play less, (or if you ban them, not at all) - or you can simply rate songs as they play. You can get to the edit station page from the "My Stations" dropdown in the player or from the "My Stations" box on the left side of your home page.

Tune in to othersYou can also tune in to other people's stations -- and they can tune in to you! Whenever you tune in to someone, your face will be highlighted in that person's player. When someone tunes in to you, he/she will be highlighted in your player.

Anywhere you see a play button, you can tune in. For example, the faces in your player are other jango.com users listening to the same or similar artist as you. You can "tune in" to any song they're listening to. Or if you're looking for specific songs by an artist, just go to any Artist Page to see all songs by that artist that you can tune in to at any given time!

Meet people who like what you likeEveryone on jango.com has a personal "profile page", which shows their music taste and favorites. To make it more fun and social, most people also upload a picture and post some information about themselves.

You can find people's profiles by browsing the "people" section, or check out the "Like-Minds" (people with the most similar music taste to you) on your jango.com Home. Or check the faces in your player! Wherever you see a user picture, you can go check out their profile, tune in to their stations (and send them a "thank you" when you're done), send messages or ask them to become your jango.com friends.

How can I contact jango.com?

To contact us, please go to the Contact page.

Is jango.com legal?

jango.com is totally legal. We're an internet radio service following all restrictions of the Digital Millennium Copyright Act (DMCA) and pay royalties due to all labels/artists every time a song is played.

How can I invite my friends to join jango.com?

Inviting friends is easy: just click "Invite Friends" from the "People" dropdown in the main navigation. This will take you to the "Invite Friends" page – where you can easily send invites and access your address book on GMail, Yahoo! Mail, AOL and Outlook.

Sign Up and Log In

How do I sign up?

Just click "Sign Up Free" in the top left corner on every page. It's very quick and easy, all you need is an email address and a password.

I forgot my password, can you help me?

Sure we can. Just click on "Log in" and when the log in box opens up, click "Forgot your password?" underneath the log in fields. Then just enter the email address you gave us when you signed up - and we'll send your password to you right away!

Can I access jango.com from more than one computer?

Absolutely, you can log onto your jango.com account from any broadband connected computer anywhere.

How can I cancel my jango.com membership?

Come on now... really? Okay, if you really want to cancel your free jango.com membership, send an email to and we’ll delete your profile. Make sure to send it from the email address you used to sign up for jango.com, so we know that you are really you. Oh well. We'll miss you, really, we will.

People & social networking

What are the faces in my player?

All those faces in your player are other jango.com users that listen to similar music as you. Click on the song title below each face to tune in and listen to what they're listening to!

See someone that interests you? Just click a face and you will see their profile. If you like their taste or interests, send an email or make a friend request, and if they're already a friend of yours - send them a shout!

How can I see if people I know are on jango.com?

Just click "Find Friends" from the "People" dropdown in the main navigation. Or to click "People" and from there you can search for all people on jango.com.

How can I invite my friends to join jango.com?

Just go to the top right corner of your jango.com Home, where you'll find your personal invite links you can copy/paste and send to anyone you want to invite. When they sign up, you will automatically be their first jango.com friend!

What are "Like-Minds?"

"Like-Minds" are simply other jango.com users that have very similar music taste to you. Every time you change stations and music, your Like-Minds change too. Go ahead, check them out, you might have more things in common than you think!

What are "Friends"?

Friends are users on jango.com who have granted each other special status. One user sends another a "friend request", the other person accepts it and on and on. As friends, you can shout to each other's players, get listed on each other's friends list, and even be friends with their friends.

How do I add a "Friend"?

To add a friend, just go to their profile page and click "Add to Friends" As soon as that person has accepted your friend request, you're friends and can shout to each other's players, get listed on each other's friends list, and even be friends with each other’s friends.

If I decline a friend request or delete a friend, will he/she find out?

No one will be sent any notice about your declining or removing him/her. The only way they will know that you’ve declined them is that you never show up as their friend or that they're no longer listed as one of your friends (if you delete an existing friend).

What are "Thank You's?"

When you tune out of someone's station, you can choose to send an automatic "thank you for your station" to that person - a fun and easy way let someone know you appreciated their music.

If you receive a "thank you" from someone, it means that person tuned in to one of your stations and liked it so much they decided to "thank you" for it. Pretty nice. You might even want to reply with a "you're welcome"...

What's the difference between Emails, Comments and Shouts?

All three of these types of messages can be found under "My Messages" on your jango.com home.

Emails-- Private messages between two users that show up in your Email Inbox on jango.com.

Shouts -- Short, instant private messages from one jango.com friend to another, appearing directly in the recipient's player. A copy of the Shout will also appear in the "Shout" section of "My Messages" on your jango.com Home.

Comments -- Public bulletins posted on a person's public profile for everyone to see. Only people who are "friends" can post comments on each other’s profiles.

Can I delete a comment someone posted on my profile?

Sure thing. Just go to your jango.com Home and click on "Comments" under "My Messages" on the left side of the page (just underneath your pic), then you can delete any comment you'd like.

If you want, you can also change your Privacy Settings so that your approval is required before a comment about you is posted.

Your Profile & Settings

How do I add or change the information on my profile?

Just click "Edit Profile" from the "Home" dropdown menu in the main navigation. and enter as much or as little information as you would like.

How do I change the artist cloud and station order on my profile?

Your artist cloud is made up from your listening history on jango.com, the artists you've added to your stations and your song ratings. Currently there is no functionality to edit these features -- but we're working on it! Soon, you'll be able to edit your artist cloud to your liking (add, remove, change sizes, etc). You'll also be able to change the order your stations are displayed on your profile page.

How can I upload a picture?

It's easy! Just click "Add/Edit Pics" from the "Home" dropdown menu in the main navigation.

What kind of picture files can I upload?

We accept any JPG and GIF images of up to 4MB. Square images will look the best for your default pic.

How many pictures can I upload?

As many as you want! The more the merrier.

What's the difference between my "Home" and my "Profile"?

jango.com Home This is your personal, logged-in view of jango.com. A control panel for your eyes only from where you can edit your stations and profile, read/send messages and change your settings.

To get to your jango.com Home, just click on "Home" in the main navigation.

Public ProfileThis is what you look like from another jango.com user's point of view.

To get to your public profile, just click "Profile" at the top left of every page.

What are "Bookmarks"?

Got a bad memory or super busy? Bookmarks can be used to take note of certain artistsCome across an artist you want to remember for later? Bookmark it! All your bookmarks are gathered in your "Bookmarks" list on your jango.com home, so you can easily look them up again later, if you remember that is.

Privacy and Security

How secure is my personal information?

All your personal information (name, email address, etc) always remains confidential and we'll never sell or forward it to anyone.How much personal information you want to put on your public profile is totally up to you. You can be just as private or public as you like.

To learn more, check out or Privacy Policy here: jango.com/miscs/terms.

Where can I find your terms and conditions?

To read our Terms and Conditions, just go to: jango.com/miscs/terms

I'm on shared computer. How do I make sure no one can access my account?

If you're on a shared computer, always "log out" (the little link the top left corner of every page) after each jango.com session.

How can I block a user from contacting me?

Of course we hope that no one will bother you with bad behavior, because jango.com is about making connections, not breaking them. Yet, if you find that you want to block a user from contacting you, just go to that person's profile page and click the "Block this user" button underneath their pic.

You can also click the "Block this user" button on the bottom of right of any of your incoming messages.

Once the user is blocked he/she can no longer send you emails, shouts, thank yous or comments. He/she will never show up in your player and if already your friend, he/she will be deleted as such.

To unblock a user, click "Blocked Users" under "My Settings" on the top left of your jango.com Home.

How can I report abusive behavior?

If you come across abusive or severely inappropriate behavior (sexually explicit or violent images, threatening or hateful language, racism) please report it to us by:

Images- Click "Report this image" next to the abusive image

Messages - Click "Report abuse" at the bottom right of the abusive message.

If you come across a User Profile with severly offensive content, please send us an email about it to .

To learn more about what kind of content we find unacceptable at jango.com, please read our Terms and Conditions on jango.com/miscs/terms

About the music selection

How does jango.com work?

To create a custom station, just type in an artist you want to hear - and your station will start with a popular song by that artist. You can create new stations by clicking the green "Create New Station" button below the jango.com logo in the top left corner of every page - or just click "Create New Station" from the "Music" dropdown in the main navigation. You can customize your stations further by adding more artists and rating songs. The more you do both, the "smarter" your stations will get. Your added artists will play a lot; similar artists will play a little. The more artists you add, the more you will hear those and the less you will hear similar artists.

On the edit station page, you can add artists you want to play, and ban artists you don't want to play. You can also quickly rate all songs by a certain artist, so that your favorite songs will play more and other songs will play less (or if you ban them, not at all) - or you can simply rate songs directly from the player as they come on. You can get to the edit station page from the "Station playing" dropdown in the player, the "Music" dropdown in the main navigation or from the "My Music" box on the top left of your home page.

As you listen, your player will show other people listening to similar music as you. Click the song title to tune in and listen to what they're listening to, or click a face to go to their profile page.

Click "Share" to get a link to that very song that you can send to anyone you want. When they click the link, they will get to that station with that song playing.

Want music from a particular artist? Just click the "Songs" tab in your player or go to any Artist Page to see all songs by that artist you can tune in to at any given time! Want more? Just click "more songs" to see even more songs by that artist playing on others' stations that you can tune in to.

How do I search for an artist or song?

Just go to the search box on the right side of every page, directly below the player.

Why are some artists not available on jango.com?

Like any form of radio, we have an ever-expanding library of songs – and continue to add new music all the time. If you can't find an artist or song you want, send a request to , and we'll do our best to get it.

How can I suggest an artist to be included on jango.com?

We are constantly adding more music and would love your suggestions! Just send an email to . We'll do our best to get all reasonably popular artists on jango.com - sometimes it may take a while depending on the artist or song.

I'm an artist/label -- how can I submit my music to be included on jango.com?

We havea special promotion program called "Radio Airplay" which helps unsigned artists and independent labels get their music played and promoted on jango.com. To learn more about how to get "Radio Airplay, check out radioairplay.com/music+promotion

About your stations

How is the music selected for my station?

Here's how jango.com's music selection works: Your jango.com stations play the artists you add, along with similar artists favored by other jango.com users who share your taste. Your added artists will play a lot; similar artists a little. The more artists you add, the more you will hear those and the less you will hear similar artists.

On the edit station page, you can add artists you want to play, and ban artists you don't want to play. You can also quickly rate all songs by a certain artist, so that your favorite songs will play more and other songs will play less (or if you ban them, not at all) or you can simply rate songs as they play. You can get to the edit station page from the "Station playing" dropdown in the player, the "Music" dropdown in the main navigation or from the "My Music" box on the top left of your home page.

Can I create more than one station?

Most definitely, you can have as many stations as you want! A lot of our users like to make different stations for different genres, moods, parties, and even acting as office DJ. You can also title your stations anyway you like. For example, you can have an "R&B station", an "It's Pop and I like it", a "Some People Still Like Country" or a "My broken heart loves Sad Songs"... and why not a "My Hair Bands Station Rocks Harder than Yours" station... the possibilities are endless...

How do I create a new station?

You can create a new station by clicking the green "Create New Station" button below the jango.com logo in the top left corner of every page - or just click "Create New Station" from the "Music" dropdown in the main navigation.

How can I edit/customize my stations?

On the edit station page, you can add artists you want to play, and ban artists you don't want to play. You can also quickly rate all songs by a certain artist, so that your favorite songs will play more and other songs less (or if you ban them, not at all) - or you can simply rate songs as they play. You can get to the edit station page from the "Station playing" dropdown in the player, the "Music" dropdown in the main navigation or from the "My Music" box on the top left of your home page.

Your jango.com stations then play the artists you add, but also similar artists favored by other jango.com users who share your taste. Your added artists will play a lot; similar artists a little. The more artists you add, the more you will hear those and the less you will hear similar artists.

What happens when I "add" an artist?

"Adding" an artist means that you tell your station to base its song selection on that artist. Your jango.com station will then play the artists you add, but also similar artists (favored by other jango.com users who share your taste). Your added artists will play a lot; similar artists a little. The more artists you add, the more you will hear those and the less you will hear similar artists.

On the edit station page, you can add artists you want to play, and ban artists you don't want to play. You can also quickly rate all songs by a certain artist, so that your favorite songs will play more and other songs less (or if you ban them, not at all) - or you can simply rate songs as they play. You can get to the edit station page from the "Station playing" dropdown in the player, the "Music" dropdown in the main navigation or from the "My Music" box on the top left of your home page.

How many artists can I add to a station?

You can add as many artists as you want! The more the merrier, in fact. See, this is how jango.com's music selection works: Your jango.com stations play the artists you add, but also similar artists (favored by other jango.com users who share your taste). Your added artists will play a lot; similar artists a little. The more artists you add, the more you will hear those and the less you will hear similar artists.

How can I get my station to play more obscure music?

Just click the "Station" tab in your player – and you’ll see jango.com’s "Music Discovery, where you can decide whether you want to listen to your own favorites and popular artists and songs, or delve into more obscure music by artists you haven't added or rated.

The Music Discovery Control gives you three options:
- Popular Favorites: Plays mostly your own favorites and popular artists and songs.
- Happy Medium: A little bit of both.
- Wide Variety: Plays a wider variety of lesser known and popular music.

What does "Tune In" to someone else's station mean?

On jango.com, anyone can "tune in" and listen to anybody else's station. This means that at any given time, you can "tune in" and listen to any song currently playing on any of the stations created on jango.com. For example, go to any Artist Page to see all songs by that artist you can tune in to at any given time, there are usually lots of them!

When you're tuning out of someone's station, you can also send an automatic "thank you" to that person, which is a fun and easy way let someone know you appreciated their music.

Why do you play artists I haven't added to my station?

Your jango.com stations play the artists you add, but also similar artists favored by other jango.com users who share your taste. Your added artists will play a lot; similar artists a little. The more artists you add, the more you will hear those and the less you will hear similar artists.

On the edit station page, you can add artists you want to play, and ban artists you don't want to play. You can also quickly rate all songs by a certain artist, so that your favorite songs will play more and other songs less (or if you ban them, not at all) - or you can simply rate songs as they play. You can get to the edit station page from the "Station playing" dropdown in the player, the "Music" dropdown in the main navigation or from the "My Music" box on the top left of your home page.

Can I ban artists from playing?

Yes, on the edit station page, you can not only add artists you want to play, but also ban artists you don't want to play. You can also quickly rate all songs by a certain artist, so that your favorite songs will play more and other songs less (or if you ban them, not at all) - or you can simply rate songs from your player as you listen.

What does the "Station playing" dropdown do?

Use the "Station playing" dropdown menu to quickly view, edit and change stations.

About the songs

What does the "Share" button do?

Click "Share" to get a link to the song you're currently listening to - that you can IM or email to anyone you want so they can listen to it too! When your friends click the link, they will get to a jango.com page with that song (and station) playing.

How can I play a specific song?

Since jango.com is an Internet radio station, we must follow certain restrictions defined in a federal law called the Digital Millennium Copyright Act (DMCA). For example, we can't let you request a specific song on demand. The DMCA also constrains the number of times we can play the same artist or the same song within a given time period (as well as the number of songs from the same album, etc.).

However, we can let you rate songs to teach your station what to play more often -- and we can let you tune in to any song playing on any jango.com station. For example, go to any Artist Page to see all songs by that artist you can tune in to at any given time, usually lots of them.

Why can't I play a song again if I've just heard it?

Since jango.com is an internet radio station, we must follow certain restrictions defined in a federal law called the Digital Millennium Copyright Act (DMCA). For example, we can't let you go back and re-play a song you've just heard, since that would be considered music on demand. The DMCA also constrains the number of times we can play the same artist or the same song within a given time period (as well as the number of songs from the same album, etc.).

However, we can let you rate songs to teach your station what to play more often -- and we can let you tune in to any song playing on any jango.com station. For example, go to any Artist Page to see all songs by that artist you can tune in to at any given time, usually lots of them.

How does rating songs (smilies) work?

Rating a song teaches your station how much or how little to play it. The more songs you rate, the "smarter" your station becomes. If you "love" a song (super happy face) the song will play a lot; if you "like" a song (smiling face), it will play again; and if you "don't like" a song (frowny face) it will be banned from playing ever again on the station you’re currently listening to. If you want, you can also add other stations you may want these ratings to apply to.

You can rate songs from your player as you listen, or from the edit station page where you can quickly rate all songs by a certain artist.

Can I ban songs from playing?

Yes, you can ban songs from playing by clicking on the "frowny face" icon in your player. On the edit station page, you can also quickly rate all songs by a certain artist and if you ban them, they will never play again on he station you’re currently listening to. If you want, you can also add other stations you may want these ratings to apply to.

How can I buy songs?

If you feel like buying a song you're listening to, just click the "Buy" button in your player and we'll take you to that song's page on iTunes or Amazon.

Can I download songs?

No, you can't download any songs from jango.com -- we're strictly a custom online radio service. But you can create as many stations as you like, rate songs to teach your station what to play more often and tune in to any song playing anywhere on jango.com. For example, go to any Artist Page to see all songs by that artist you can tune in to at any given time, usually lots of them.

If you still really want to download a specific song, just click "Buy" in your player and we'll take you to that song's page on iTunes or Amazon.

Tech & bugs

What are the browser requirements for jango.com?

jango.com works on the following browsers:

PC:
Internet Explorer 6 and up Download here
Mozilla Firefox 1.5 and up  Download here

Mac:
Mozilla Firefox 1.5 and up  Download here
Safari 3.1 and up Download here

For now, we kindly ask all our Mac users to use Mozilla Firefox 1.5 and up. Download here

The player stops playing or skips?

We know, this happens sometimes -- here are a few tricks to get the player going again:

- Try hitting "Stop" and then "Play" again
- Switch to another station
- Try "restarting" the player by hitting the "F5" key on your keyboard or by right-clicking somewhere on the player (but not on a graphic) and selecting "Refresh" from the menu choices offered.

Why are there no faces in my player?

This is a bug that happens sometimes. It's not right and we're working hard on fixing it.

How can I report incorrectly labeled artist names/song titles?

Please help us correct incorrectly labeled songs by sending an email to